Shipping Information
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At AlexandriaUK, we handle all tax, duty, and VAT arrangements for customers in Europe. Rest assured, you won’t incur additional charges upon delivery if your shipping address is within the European Union.
Order Dispatch and Tracking
If you have received a tracking number, this confirms your order has already been dispatched. Please note that tracking updates will not appear immediately. Tracking information will only activate once your parcel reaches the DHL hub in the Netherlands, after customs clearance into the European Union.
Shipping Process for European Orders
- Orders are first sent to the DHL hub in Heathrow (UK).
- They are then forwarded to Europe via the Netherlands.
- Customs clearance takes place in the Netherlands and is not processed daily.
It is normal to see no tracking updates for a day or two after dispatch, due to customs schedules.
Delivery Timeline
- European delivery typically takes 4-10 working days (excluding weekends and bank holidays).
- Please allow 24-48 business hours for order fulfillment before dispatch.
- During sale periods, both we and DHL experience high volumes, so minor delays can occur.
- Tracking may remain inactive for a day or two after the tracking number has been issued.
Rest assured, if you have received a tracking number, your order has already been dispatched and is moving through the shipping process.
